The Adagio London Sutton Point is ideally located just a few minutes’ walk from Sutton station and Sutton High Street, so guests can enjoy the bustling area or travel to London in just 30 minutes. This aparthotel offers 59 beautifully furnished apartments and studios with fully equipped kitchens and laundry appliances. Reception staff are on hand 24/7 to cater for your needs, so you can enjoy the freedoms of an apartment and the warm hospitality of a hotel from the moment you arrive.
In Adagio we are meant to have a Welcome pack with instructions on how to use the different items in the rooms such as washing machine, AC etc, we should also have a guide for the local area, a room directory with the different services in the hotel. Before the solution, we were printing all of this and at check in the guest would receive a big document with over 20 pages, which we knew ended up in the bin most of the times, and for shorter stays it was a waste as the guest wouldn’t need most of the information on there.
We do not have telephones in any of the rooms in the hotel. Although there was information in the room on how to WhatsApp reception, most of guests will end up calling the external number or simply coming down and queuing at reception. We have a small team and a small reception, so this was not great.
Since the solution has been implemented guests from check in can retrieve all the hotel information and surrounding areas by simply scanning a QR code displayed throughout the hotel. WhatsApp is also integrated on the platform and the guest are now communicating effectively with the hotel team.
“It is a very comprehensive solution which adapts to what we need at our property.”
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